Privacy Policy rilek77

1. Personal Information We Collect

When you register and use the rilek77 platform, we collect various types of information to ensure the services we offer run smoothly, securely and in line with international licensing requirements. This information is divided into several main categories:

a) Account Registration Information

• Full name as it appears on a valid identity document
• Date of birth — to verify that you are 21 years of age or older before the account is activated
• Active email address for official communications and account verification
• Mobile phone number for the two-factor verification process
• Password stored in hashed form — we do not store passwords in plain text

b) Identity Verification Information (KYC)

• Copy of identity card (MyKad) or valid travel document
• Proof of current residential address such as a utility bill or bank statement
• Additional information that may be required in accordance with licensing compliance requirements

c) Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, DuitNow, Boost) and online banking account numbers (FPX) used for deposits and withdrawals
• Deposit and withdrawal transaction history including dates, amounts and status
• Cryptocurrency wallet addresses for users who choose to pay via USDT, BTC or ETH

d) Technical and Usage Information

• IP address, browser type, operating system and device model
• Login history including time, date and device location
• Game data and betting activity on the platform
• Communication records with our customer support team

2. How We Use Your Information

The personal information we collect is used solely for the purpose of operating rilek77 services in a lawful and responsible manner. The following are the main purposes for which data is used:

• Account Management: Creating, verifying and managing your player account, including the login process, identity verification and profile updates.
• Transaction Processing: Completing your deposits and withdrawals using your chosen payment method within the set timeframe.
• Legal Compliance: Fulfilling international licensing obligations including Know Your Customer (KYC) procedures and anti-money laundering (AML) requirements.
• Security and Fraud Prevention: Detecting and preventing suspicious activity, unauthorised access and platform misuse.
• Customer Service: Providing effective support via live chat and email in Malay and English 24 hours a day, 7 days a week.
• Service Communications: Sending important notifications regarding your account, bonuses, service updates and responsible gambling information.
• Platform Improvement: Analysing aggregated usage patterns to improve website performance and the overall user experience.

3. Sharing Information With Third Parties

rilek77 does not sell your personal information. However, in carrying out platform operations lawfully, we may share necessary data with selected parties in the following circumstances:

• Payment Processors: Payment service providers that process your deposit and withdrawal transactions will receive only the transaction information required.
• Licensing Authorities: International licensing bodies that oversee our operations may require access to certain records for audit and compliance purposes.
• Law Enforcement Agencies: When required by a court order or official request from a legitimate authority, we will provide the necessary information in accordance with the applicable legal provisions.
• Technical Service Providers: Companies that provide technical infrastructure, cloud hosting and analytics services required for platform operations, subject to strict data protection agreements.
• Game Software Providers: Game studios may receive game statistical data that does not contain any personally identifying information, for game development and improvement purposes.

All third parties involved in processing your data are required to comply with data protection standards that are equivalent to or stricter than our own. We do not share data with parties unrelated to the operation of our services.

4. Data Security Measures

The security of your personal data is taken seriously at every level of the rilek77 system. The technical and organisational measures implemented include:

• 256-bit SSL/TLS encryption for all communications between your browser and our servers
• Passwords stored using a secure hashing algorithm that cannot be reversed
• An Intrusion Detection System operating continuously
• Two-factor authentication (2FA) available as an additional layer of protection for your account
• Regular security audits by independent experts to identify and address potential vulnerabilities
• Role-based access controls ensuring only authorised staff can access sensitive data
• Regularly scheduled encrypted data backups to ensure service continuity

5. Cookies and Tracking Technologies

The rilek77 platform uses cookies and related tracking technologies to ensure the website functions properly and to provide a more relevant experience for users. Types of cookies used:

• Essential Cookies: Required for basic functions such as login session authentication, security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform through statistical data that does not identify individuals specifically.
• Functional Cookies: Save your preferences such as language settings, display theme and game preferences for a more convenient experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser, used to track activity during the active session only.

You can manage or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain functions within the platform.

6. Data Retention Period

Your personal information is stored for as long as your account is active and for the required period after account closure to fulfil our legal and licensing obligations. General principles that apply:

• Financial transaction records are kept for at least seven (7) years to meet legal requirements related to finance and taxation
• Identity verification documents (KYC) are retained in accordance with the period set by our licensing authority
• Customer support communication records are kept for the period required for dispute resolution purposes
• Technical data such as access logs are kept for a shorter period and deleted on a regular basis
• Once the retention period ends and no legal obligations remain, data will be securely deleted or anonymised

7. Your Rights Regarding Personal Data

As a rilek77 platform user, you have the following rights concerning your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request and obtain a copy of the personal information we hold about you.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request prompt correction.
• Right to Erasure: In certain circumstances and subject to legal requirements, you may request the deletion of your personal data.
• Right to Restrict Processing: You may ask us to limit how we process your data in certain recognised circumstances.
• Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to Data Portability: You may request a copy of the data you provided to us in a machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact our support team via live chat 24/7 or email. We will process your request within a reasonable timeframe, taking into account identity verification requirements to protect your account security.

8. Links to Third-Party Websites

The rilek77 platform may contain links or integrations with third-party services such as game providers and payment processors. Each such third-party website or service has its own privacy policy separate from this one.

rilek77 is not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any third-party website or service you access through or in connection with our platform.

9. Changes to This Privacy Policy

rilek77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or changes in how we operate.

When significant changes occur, we will notify you through:

• In-platform notifications when you log in to your account
• Email to the email address registered to your account
• A clear update to the effective date shown at the top of this document

Continued use of the rilek77 platform after changes are published will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

10. Contact Us About Your Privacy